Privacy Policy

1. Introduction

Bradley James Windows & Doors ("Company," "we," "our," or "us") is a Plano, Texas-based residential window and door replacement company serving a 20-mile radius of Plano. When you request an estimate, contact us, or use our website, you may provide personal information, and we recognize the importance of safeguarding that information.

We are committed to protecting your privacy and maintaining transparency regarding how we collect, use, and store your data. This Privacy Policy explains our practices in clear and straightforward terms.

2. Information We Collect

We collect information in several ways, including when you fill out a form on our website, call us, text us, or otherwise communicate with us regarding a window or door project.

Personal and project information you provide:

• Name
• Phone number
• Email address
• Property address or project location
• Details about your project, such as the number, size, and style of windows or doors, product line preferences, current window or door condition, financing interest, preferred timeline, uploaded photos, materials discussed, and any additional information you voluntarily provide

3. How We Use Information

We use the information we collect for legitimate business purposes related to providing window and door replacement services. These purposes include:

• Responding to your inquiries and questions
• Providing estimates and quotes for your project
• Helping you select window and door styles, product lines, glass, hardware, and other options
• Scheduling in-home consultations, measurements, installation, and follow-up work
• Confirming appointments, sending updates, and following up on your project
• Improving our website, services, and customer experience
• Keeping internal records, such as job history and communication notes
• Complying with legal obligations or responding to lawful requests

4. Communication Consent

When you provide your contact information to Bradley James Windows & Doors, you give us permission to reach out to you about your inquiry or services you have requested. This may include phone calls, text messages (SMS/MMS), and emails. These communications may be used to answer your questions, provide quotes, discuss design options, confirm appointments, send reminders, share project updates, and follow up after your project is complete.

Message and data rates may apply. Depending on your phone plan, your carrier may charge you for calls or text messages from us.

How to opt out: You may opt out of marketing or non-essential communications at any time. Text Messages: reply STOP to any text message you receive from us. Emails: use the unsubscribe link, if provided, or contact us directly to be removed. Calls: let us know during the call that you do not wish to receive further calls, except as needed to complete current services.

5. Information Sharing

We respect your personal information and treat it as confidential. We do not sell or rent your personal information to third parties for their own marketing purposes. We may share your information only in limited situations, such as with trusted service providers who help us operate our business, with subcontractors or partners involved in completing your project (only to the extent needed to complete the work), when required by law, or when necessary to protect our rights, property, or safety.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We take reasonable steps to protect the information we collect from loss, misuse, and unauthorized access. While no system can be guaranteed 100% secure, we work to protect your information using practical safeguards, such as using reputable third-party tools and platforms to store and manage customer information, limiting access to personal information to team members who need it, and regularly reviewing our processes and service providers.

7. Cookies & Tracking

Our website may use cookies and similar tracking technologies. Cookies are small files stored on your device when you visit a website. We may use cookies and tracking tools to understand how visitors use our website, measure the effectiveness of our online advertisements, improve website performance and content, and remember certain preferences. You can usually control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to other websites, such as window and door manufacturers, financing providers, partners, or informational resources. These external websites are not controlled by Bradley James Windows & Doors, and we are not responsible for their privacy practices or content.

9. Children's Privacy

Our services are designed for homeowners and property owners and are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, our business, or applicable laws and regulations. When we make changes, we will update the Last Updated date on this page.

11. Mobile Information Sharing Statement

Bradley James Windows & Doors is committed to protecting your privacy. We do not sell, rent, or lease our customer lists or mobile phone numbers to third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

12. SMS Opt-In & Usage Statement

How consent is obtained: Bradley James Windows & Doors obtains SMS consent through our website lead capture forms. Users must explicitly opt in by checking a non-pre-ticked box indicating their agreement to receive text messages. Consent may also be obtained when customers verbally agree to receive text updates or initiate a text conversation with our team regarding their project.

How SMS information is used: We use your mobile information to communicate with you regarding your window or door estimate, product options, project scheduling, installation, and service updates.

SMS opt-in details: No third-party sharing of mobile information or SMS consent. Opt-in data protection excludes text messaging originator opt-in data and consent from all information-sharing categories. Opt-out options: you can cancel SMS communications at any time by texting STOP to our number. After you send STOP, we may send you a confirmation that you have been unsubscribed.

13. A2P 10DLC Compliance

Bradley James Windows & Doors complies with the CTIA A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging standards. All business-initiated SMS messages sent through our approved messaging campaigns use a verified, registered sender profile in accordance with U.S. carrier requirements. We do not send any promotional or marketing SMS messages without prior express, opt-in consent. All text messaging campaigns are sent through a registered A2P 10DLC campaign with an assigned Campaign ID, and our messaging use case is registered with the Campaign Registry. Message frequency varies and depends on your project and communication preferences.

For help at any time, text HELP to our number. For support with any messaging-related questions, contact us using the details below. Carriers are not liable for delayed or undelivered messages.

14. Contact Information

If you have any questions about this Privacy Policy, how we handle your information, or if you would like to review, update, or request deletion of your information, please contact us:

• Bradley James Windows & Doors
• 7950 Legacy Dr, Suite 400
• Plano, TX 75024
• Phone: +1 (972) 787-4444
• Email: brad@bradleyjameswindows.com